A. = Adjective ADV. = Adverb IDM. = Idiom N. = Noun V. = Verb
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| to carry | V. to offer a particular item for sale; to have an item in the store |
| a defect | N. a technical problem, a flaw, a mistake in construction |
| to exchange | V. to change one item for another |
| irritating | A. annoying, upsetting, bothersome |
| a model | N. a particular type of a mechanical product |
| a policy | N. a plan or course of action in business or government which is regularly followed |
| to refund | V. to return money which a person paid for a product or service |
| to ship | V. to send something large through the mail |
| store credit | N. a credit given to a customer which can be used to buy a new product When customers return a product to a store, sometimes instead of cash, they are given a store credit which allows them to buy another product of equal or lesser value. |
| a warranty | N. This is a guarantee given by a company which ensures that the product they sell is well made. If it breaks too soon, they agree to repair it or replace it free of charge. |
A. = Adjective ADV. = Adverb IDM. = Idiom N. = Noun V. = Verb
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| cynical | A. seeing little or no good in other people, believing that people do good things for bad reasons |
| eccentric | A. having strange, unusual or abnormal habits or tastes This term is less insulting than strange, weird or bizarre. |
| egotistical | A. thinking too highly of oneself, considering oneself better than others |
| imaginative | A. creative, having much imagination |
| indecisive | A. unable to decide quickly, not knowing what choice to make |
| picky | A. hard to please, too careful in choosing something |
| sensible | A. practical, reasonable, something that makes sense |
| sensitive | A. easily feels emotion, easily hurt emotionally can be positive or negative |
| sophisticated | A. representing high culture, very experienced in life |
| thoughtful | A. often doing things to make other people feel good |
