VOCABULARY : VOCABULARY FOLLOW-UP (RETURNS AND REFUNDS)

Returns and Refunds

Vocabulary Follow-Up

All answers are correct! Well done.
Your score is 100%.

   carry      defect      irritating      model      policy      ship      store credit      to exchange      to refund      warranty   

1. The watch comes with a six-month warranty. If it breaks, you can simply bring it back to the store, and we will replace it free of charge.

2. He is so irritating. He talks and talks and talks. I wish he would just shut up!

3. I am sorry, we don't carry cough medicine or any other type of medication. Why don't you try the drugstore across the street.

4. Today, our store is having a sale. All prices are twenty percent off. And if you buy today, we will ship it to you free of charge.

5. They wouldn't give me my money back, but they did give me a store credit.

6. I want to buy a Sony television, but I don't want that one. I would prefer the larger model.

7. If you want to exchange your foreign currency, there is a bank down the street.

8. Our business has a very strict non-smoking policy. You have to go outside if you want to smoke.

9. If you want us to refund your money, I am afraid I am going to have to see your receipt.

10. A "bug" is a kind of programming defect in computer software which prevents the software from working correctly.

Source : http://www.englishpage.com/vocabulary/interactivelesson11b.htm

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VOCABULARY : RETURNS AND REFUNDS
VOCABULARY : VOCABULARY IN CONVERSATION (RETURNS AND REFUNDS)

VOCABULARY : VOCABULARY IN CONVERSATION (RETURNS AND REFUNDS)

Returns and Refunds

Vocabulary in Conversation

All answers are correct! Well done.
Your score is 100%.

   carry      defect      exchange      irritating      model      policy      ship      store credit      to refund      warranty   

Debbie: Hello, I bought this laptop computer a little over a month ago, and I am having some difficulty with it.

Store Clerk: What seems to be the problem?

Debbie: The screen is flashing. It's really irritating. I would like to return it and get my money back.

Store Clerk: I'm sorry, our store has a very strict return policy. After more than a month, we are not able to refund your money.

Debbie: Well, I just bought it and it's already broken. I didn't do anything unusual to it - I didn't drop it or anything. I think it has some kind of manufacturing defect.

Store Clerk: Your computer has a one-year warranty. You could ship the computer back to the company, and they will replace it.

Debbie: Can't I just exchange the computer here?

Store Clerk: I am afraid that's not possible after a month.

Debbie: Can I please talk to the manager?

(A few minutes later...)

Manager: Hello, I hear your computer is having some problems and you would like to return it. I am afraid we can't return your money, and I would give you another one, but we no longer carry that model. We can, however, offer you a store credit. You can use it to buy another computer or anything else we carry here in the store.

Debbie: That would be fine. Thank you very much for your help.

Manager: No problem.

Source : http://www.englishpage.com/vocabulary/interactivelesson11a.htm

Related post :

VOCABULARY : RETURNS AND REFUNDS
VOCABULARY : VOCABULARY FOLLOW-UP (RETURNS AND REFUNDS)

VOCABULARY : RETURNS AND REFUNDS

Returns and Refunds

Vocabulary

A. = Adjective   ADV. = Adverb   IDM. = Idiom   N. = Noun   V. = Verb
to carry	V. to offer a particular item for sale; to have an item in the store
a defect	N. a technical problem, a flaw, a mistake in construction
to exchange	V. to change one item for another
irritating	A. annoying, upsetting, bothersome
a model	N. a particular type of a mechanical product
a policy	N. a plan or course of action in business or government which is regularly followed
to refund	V. to return money which a person paid for a product or service
to ship	V. to send something large through the mail
store credit	N. a credit given to a customer which can be used to buy a new product When customers return a product to a store, sometimes instead of cash, they are given a store credit which allows them to buy another product of equal or lesser value.
a warranty	N. This is a guarantee given by a company which ensures that the product they sell is well made. If it breaks too soon, they agree to repair it or replace it free of charge.

Source : http://www.englishpage.com/vocabulary/interactivelesson11.html

Related Post :

VOCABULARY : VOCABULARY IN CONVERSATION (RETURNS AND REFUNDS)
VOCABULARY : VOCABULARY FOLLOW-UP (RETURNS AND REFUNDS)